Frequently Asked Questions
Everything you need to know about your Aloha-inspired brew.
Where is your coffee grown and sourced?
We specialize in premium Hawaiian coffee. Our signature blends feature 100% Kona coffee and beans from Kauai and Maui, as well as high-quality beans from top international growing regions to create our unique flavor profiles.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your coffee leaves our warehouse.
What is your return policy for coffee products?
As coffee is a perishable food item, we cannot accept returns on opened bags. However, if there is an error with your order or if the product arrives damaged, please contact us within 14 days for a replacement or refund.
Do you offer a subscription service?
Yes! Our 'Ohana Subscription' allows you to save on every order and choose your preferred delivery frequency. You can pause, skip, or cancel your subscription at any time through your account dashboard.
How should I store my Bad Ass Coffee to keep it fresh?
To maintain maximum freshness, store your coffee in a cool, dark place in an airtight container. Avoid storing coffee in the refrigerator or freezer, as moisture can compromise the oils and flavor of the beans.
Are your coffee pods compatible with Keurig machines?
Yes, our single-serve coffee pods are designed to be compatible with most Keurig K-Cup brewing systems, providing you with the bold taste of Hawaii with single-serve convenience.