Returns & Exchanges

At Bad Ass Coffee of Hawaii, we strive for the highest quality in every roast, but if your order isn't quite right, we are here to help. Due to the perishable nature of our premium coffee, we offer returns on non-perishable merchandise and store credit for coffee-related quality concerns.

Return Process

• 1.
  Contact Customer Support

  Email our Aloha support team within 15 days of receiving your order with your order number and photos of the items you wish to return or exchange.

• 2.
  Receive Authorization

  Our team will review your request and provide a Return Merchandise Authorization (RMA) number and a prepaid shipping label for eligible merchandise returns.

• 3.
  Pack and Ship

  Securely pack the unused items in their original packaging, include your RMA slip, and drop the package off at any authorized shipping carrier location.

• 4.
  Refund Processing

  Once your return is received and inspected at our warehouse, we will process your refund or store credit within 5-7 business days.